Customer Service Solutions

Ready to help you...

Our professional team is ready to offer high-quality customer service solutions to your company and your customers.

  • All of our customer service solutions can be customized to your specific needs
  • Your dedicated project manager will maintain a direct line of communication
  • Our operators go through extensive training about your company and customer base
  • You will reduce costs without compromising quality and company image
  • Why use more expensive call centers when you can save money and enjoy the highest quality of service?

Phone support

Our advanced digital switchboard offers live operators ready to answer all incoming calls within 30 seconds. As volume increases, we assign additional operators so that we maintain our high quality standards at all times. This service is available in ten languages and we operate 24 hours per day, 7 days per week, in order to accommodate any customer support schedule. Additional voice mail functions cover the calls outside of your chosen live operator hours.

Customer service solutions - phone support
Customer service solutions - email support

Email Support

Quick, professional email support from knowledgeable operators that answer all customer queries and feedback within your specific time frame. Also available in multiple languages and on any schedule that fits your needs.

Chat Support

Live operator, real-time chat support can be set up on its own or in addition to any of our other customer service solutions. Simply choose your schedule and our operators will be ready to offer immediate, top-notch assistance to your customers or clients.

Customer service solutions - chatsupport
Customer service solutions - social media support

Social Media Support

We employ our customer service skills to reply to all incoming inquiries via Facebook, Instagram and/or Twitter, in a friendly and professional manner. We will reply within your specific time frame and based on the guidelines provided. Multilingual and technical support available, if needed.

Customer service solutions - virtual administration

Virtual administration

Our highly trained virtual assistants can reduce your workload by handling a wide variety of administrative tasks such as data entry, calendar and call handling, research, marketing campaigns, social media management and more.

Customer service solutions - translations

Translations

Translations and localizations of any kind in over ten languages by experienced, native-speaking translators. EFIGS package requests are welcome.

Get in touch for a hassle-free chat.
Packages start at only 250 € per month.

GeoCare plays an essential role in providing assistance to our international customer base, covering multiple regions and languages. The reliable support has allowed UME to grow by focusing on its area of expertise, rest assured that GeoCare has customer satisfaction and retention as a priority. We have enjoyed a premium service for over five years with thanks to the GeoCare team and look forward to growing further together.
Richard
Richard
UME Limited, UK
High quality work and excellent service for our customers!
digimarc-logo
Digimarc
USA
One of our top performing email support agents. Such a valuable part of the team.
wish-1
Wish
USA
Finding an outsourced customer support team that understands the product and takes accountability to answer customers is the most difficult part of having an online store. Geocare Support has been brilliant in all aspects and has gone above my expectations. You have taken care of my customers in the best way and have given me time to focus on other areas of my business. If I have to define my experience with Geocare, it has been exceptional.
Meditation mental
Babu
Meditation Mental, Mexico